Know your client procedure and policies, as you know COINSTEC™ provide to their large clientele confidential information over the online world that we are living in.
For us and for our banks we want as much as possible to keep your funds safe and secure.
Part of our providers like banks, require us a full verification for each of our clients, to avoid money laundering worldwide. COINSTEC™ cannot tolerate fraud activity, and our team will do whatever it takes to stop it.
Any fraud activity will be recorded and all related users and accounts to it will be immediately terminated and suspended.
To be able for us to secure your account and your personal data details COINSTEC™ needs to make sure that the following documents will be send to our [email protected]
Securing your electronic data and follow the money laundering policies requires us to be provided with certain information from you, including your deposit method.
When you deposit funds into your trading account we will require the following documents:
A copy of your valid passport with the signature page
Copies of your credit cards, used to make the deposit (Front side with only the 6 last digits visible, back side with the CVV covered).
A copy of your recent utility bill in your name and address (electricity-internet-phone-water etc.)
A signed purchase history of your online transactions.
If you have any questions please don’t hesitate to contact our compliance department: [email protected]
Understanding the Requirements
We want to insure the safety of your funds and from the other side to make sure we are as corporation following the global rules of money laundering.
In order to avoid any delays in processing your transactions. We require the receipt of all the documents to be provided before making any transactions to your benefit. In some cases, we may require these documents or additional supporting documents before allowing any other activities in your account, such as deposits, withdrawal and / or trades.
Please note: that if we will not receive the required documents on file, your pending withdrawals will be cancelled and credited back to your trading account. We will notify you on such event via our system.
To make it easy on you, you can send the documents directly to us into our email: [email protected] COINSTEC.com We will verify your documents and provide you information once your account requirements are approved.
We wish you a pleasant trading experience and if there is any question you have in mind please don’t hesitate to contact our support team on: [email protected]